A member of the Management Team will meet service users prior to the commencement of the service, to agree the range of care services, when they will start and the times and duration of the call. If an urgent visit is required, this will be undertaken by an experienced home carer.
A comprehensive risk assessment will be conducted by a qualified risk assessor, who will review in detail the risks, if any, inherent in the service users home and the nature of the proposed care service.
Kind Hands home carers are trained, supervised and support to provide quality person and practical care services for people with a wide range of illnesses and disabilities. This process will ensure that
- Each service user is valued and has the right to control their own affairs
- Every service user has control over how they live their life, make their own decisions and freely express their wishes and preferences
- All service users have equal rights and are entitled to protection against any form of discrimination or abuse
From time to time carers may be asked to undertake tasks which may be considered to be specialised. These tasks may be undertaken following the appropriate risk assessment and only after specific training. Such specialist tasks may include:
- Assisting with the administration of prescribed medication
- Catheter care – changing bags
- Assisting with eye or ear drops
- Colostomy and Ileostomy care – changing bags